Customers who are dissatisfied with the product may return it in accordance with the following terms and conditions:
Forgetwhite.com customers may return purchased products within 14 days of receipt In accordance with Article 9 (1) and Art. 11 of the Emergency Ordinance no. 34/2014 on consumer rights. The ordered product will be returned in the same condition in which it was delivered, with the same label attached, the original packaging and together with the delivery documents that accompanied it. Within 3 working days from the return date, we will reimburse the value of the order.
In accordance with Article 16 of the Emergency Ordinance no. 34/2014 on consumer rights, the right of withdrawal cannot be exercised for orders relating to the supply of goods that have been unsealed after delivery, which can no longer be returned for reasons of hygiene or health protection.
Return costs are borne by the customer, they will be borne by the supplier only in case of incorrect delivery of products.
For orders paid by card, the amount will be refunded to the same card used for trading, within 3 to 30 days of accepting the return.